Swift Port Global

Faq

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We accept all major credit and debit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. For verified business accounts, we also offer invoice-based payment terms. All transactions are processed through a fully encrypted and secure payment gateway to protect your financial information.

How do I track my shipment?

Every shipment is assigned a unique tracking number at the point of dispatch. You can enter this number on our Track page at swiftportglobal.com/track-form to get real-time updates on your cargo’s location and estimated delivery time. Your tracking number will also be sent to your registered email address once your order ships.

Yes. All shipments handled by Swift Port Global include basic cargo protection as standard. For high-value or fragile items, we offer comprehensive package insurance that covers loss, theft, and damage in transit. We strongly recommend taking out full insurance for valuable goods — contact our team for details and pricing.

We offer three main service tiers to suit different needs and budgets. Our Standard plan covers economy road and sea freight for non-urgent shipments. Our Express plan offers priority routing with faster transit times. Our Premium plan includes dedicated handling, full package insurance, and a personal logistics coordinator. Contact us to find the right plan for your shipment.

Delivery times depend on your service type and destination. Local moves are typically completed same day or next day. Domestic shipments take 2–5 business days. International shipments take 7–21 business days depending on the route and customs clearance requirements. For urgent deliveries, ask our team about Express shipping options.

We handle a wide range of cargo including household goods, furniture, personal effects, commercial equipment, fragile items, and parcels. Certain items are restricted by international shipping regulations, including hazardous materials, perishables, and prohibited goods. If you are unsure whether your item can be shipped, contact our team before placing your order.

Yes. Our experienced team manages all customs documentation and clearance procedures for international shipments. We ensure your cargo meets the import and export regulations of the destination country so there are no unexpected delays at the border. All relevant duties and fees will be clearly communicated before your shipment is confirmed.

In the rare event of damage or delay, contact our support team immediately at info@swiftportglobal.com or call +1 530 208 5865 with your order details and, if applicable, photos of any damage. We will investigate the issue promptly and work to resolve it as quickly as possible. Customers with package insurance will have their claims processed as a priority.